Our Promise to You
Our Workmanship Guarantee
If the same fault returns after we’ve fixed it, we come back and re-fix it — completely free of charge. That’s our promise on every job, every time.
- 20+ Years in Bristol
- Fully Insured & Gas Safe
- 24/7 — Nights & Weekends
What’s Covered
Straightforward, No Small Print Tricks
- Free re-fix on the same faultIf the exact issue we repaired comes back, we return and fix it again at no extra cost.
- Covers our workmanshipAny job carried out by one of our engineers, on any of the services we offer.
- No arguing, no formsCall us, explain what’s happening, and we’ll get an engineer back out to you.
- Same fixed-price promiseJust like the original job, there’s never a hidden charge for us making it right.
If Something Goes Wrong
How It Works
Notice the same issue return
If the exact fault we repaired comes back, that’s what the guarantee covers.
Call us and explain
Tell us what’s happening and when the original job was done — we’ll take it from there.
We come back and fix it
An engineer returns to put it right — free of charge, no arguments.
Good to Know
What the Guarantee Doesn’t Cover
Like any workmanship guarantee, it’s specifically about the work we did — it doesn’t stretch to cover everything under the sun.
- New, unrelated faultsA different problem to the one originally fixed is a new job, not a guarantee claim.
- Accidental damageDamage caused after our visit by someone else, or by an unrelated issue, isn’t covered.
- Work carried out by someone elseThe guarantee applies to jobs completed by our own engineers.
Not sure if something’s covered? Just call us and ask — we’d rather talk it through than leave you guessing.
Common Questions
Frequently Asked Questions
How long does the guarantee last?
Call us for the exact terms on your job — we’ll confirm this clearly when the work is completed.
Does the guarantee cost anything?
No, it’s included on every job we carry out — there’s no extra charge or optional add-on to buy.
What if I’m not sure whether it’s the same fault?
Call us and describe what’s happening — we’ll help you work out whether it’s a guarantee claim or a new issue.
Do I need to keep an invoice or receipt?
It helps us find the original job faster, but call us either way — we keep records of the work we’ve carried out.
Does this apply to every service you offer?
Yes, the same guarantee applies whether it’s emergency plumbing, boiler repair, heating & gas, or drainage work.
Something Not Right?
Call us and we’ll sort it — that’s what the guarantee is for.